Shipping and return policy
Products are sent to the shipping address indicated in the order. No shipments are made to PO Boxes. For this reason it is necessary that you detail the exact delivery address. The customer agrees to allow the delivery of the requested order by providing a delivery address where the order can be delivered within the usual hours of delivery. In the event of breach of the terms by the client, Adm Advanced Labs SL will not have any responsibility for the delay or inability of delivery of the order requested by the client. In the event of placing an order for several items with different hours of delivery, the delivery time will consider the longest expected delivery time frame. In exceptional cases, Adm Advanced Labs SL reserves the right to break down the order, delivering the available items and leaving the pending ones for a second shipment. In this case, the second shipment is made at no additional cost. The maximum period established by law for order deliveries is thirty (30) days. However, the usual delivery time for IGS is 2-3 working days from the date of the order. In the event that any problem arises from our side that may prevent us from delivering the package within this period, we will contact you immediately.
Shipping costs are not included in the prices provided on the website and will be shown prior to finalizing a purchase, depending on the shipping destination of each order. Shipping costs will be by the account of the customers.
Shipments to countries except Spain, The Canary Islands, Ceuta and Melilla, may be subject to special taxation or handling charges by the customs agent. These additional charges will be by the account of the customer.
CANCELLATION AND RETURN POLICIES.
The buyer/consumer who purchases a product through the Website will have a maximum period of 7 business days from reception of the product or service contracting to cancel the order without the need to state a reason and no penalties will be applied. In this case, the cost of returning the product to Adm Advanced Labs SL will be at the customer´s expense..
In this case, the buyer/consumer must send the purchased product to Adm Advanced Labs SL to the following address: C/ Rafael Riera i Prats 57, 08339 Vilassar de Dalt; Or contact Adm Advanced labs SL: telephone (+34) 935405477 and/or via email at: firstname.lastname@example.org, indicating the wish to exercise your right to cancel the order, the reference number of the delivered order, the product you wish to return and the name and last name of the buyer.
Despite what is previously indicated in the previous paragraphs, if the buyer/consumer exercises their right to cancel the order within 7 business days and Adm Advanced Labs SL has offered them a product of equal quality and price to replace the product requested by the user/ consumer, the cost of the return will be at Adm Advanced Labs SL. expense.
The buyer/consumer must notify ADM Advanced Labs SL the soonest possible.
If the buyer/consumer exercises the right to cancel the order in the established period, Adm Advanced Labs SL will refund, in the maximum period of 30 days from notice of order cancellation, the full amount paid for this product.
Adm Advanced Labs SL
Will not be obligated to refund those products that the buyer/consumer hascustom ordered and bought to Adm Advanced Labs SL and these have been produced according to the customer specifications. Also, those products clearly tailored to their needs, or products that, by their nature, cannot be returned, can deteriorate or can easily expire.
Adm Advanced Labs SL
Will only accept returns of products cancelled by the buyer/consumer under the following conditions:
• If the product is in the same condition in which the buyer/consumer received them and have not been used beyond breaking the protective seal..
• The return of any product must be done in the same packaging which was delivered or a similar one, in order to preserve the perfect quality of the product.
• Product must keep all accessories and documentation in which was delivered.
• Proof of payment and packing list must be attached.
• Shipping costs will be at buyer/consumer expense.
• In the event that the product is rejected or not accepted by the customer, all charges, taxes and all other expenses arisen will be deducted from the paid amount.
In the event that the buyer/consumer will not cancel the order within 7 business days from delivery of the order or the day of contracting the service, Adm Advanced Labs SL will have no obligation to return or cancel the service.